Assistant Manager – Multi-Unit (2 Salons)
We’re looking for an Assistant Manager to lead and coach our guest services teams across two salon locations, reporting to the General Manager. This is a hands-on, player/coach role where you’ll train and motivate front desk associates, ensure smooth daily operations, and drive results in sales, memberships, and guest satisfaction.
If you thrive in a fast-paced, people-focused environment and want a leadership role that blends customer service, sales accountability, and team management, this could be the perfect fit.
What You’ll Do:
- Lead front desk associates to hit revenue, membership, and retail sales goals.
- Actively promote memberships and packages; coach staff on consultative sales.
- Deliver an elevated guest experience at every visit and ensure accurate transactions.
- Manage staff schedules and ensure adequate coverage for all business hours.
- Audit POS transactions and daily reports for accuracy; correct errors promptly.
- Provide coaching and monthly scorecards to staff; hold 1:1 meetings to review performance.
- Support recruiting by screening resumes and participating in interviews as needed.
- Address guest issues promptly and coach staff on service recovery.
- Maintain retail displays, stock levels, and front desk presentation standards.
- Track and report on KPIs including revenue, utilization, guest retention, lead conversion, and reviews.
What Success Looks Like:
You’ll be measured on key performance indicators such as:
- Revenue and utilization (bookings/no whitespace)
- Visit frequency and recurring appointments
- New member growth and retention
- Lead-to-booking and starter set-to-member conversion
- Average ticket value (add-ons, upgrades, retail)
- Guest review quality and quantity
- Accuracy of daily reporting and transaction compliance
- Adequate staffing coverage across both salons
What We’re Looking For:
- 3+ years of customer service experience (retail, hospitality, or beauty preferred).
- 1+ year of supervisory or team lead experience.
- Strong sales skills with ability to coach others in selling.
- Organized, detail-oriented, and able to multitask.
- Confident communicator with ability to motivate and hold staff accountable.
- Comfortable with POS systems (MindBody), Microsoft Excel, and reporting tools.
- Reliable transportation to travel between two assigned salons.
Why Join Us?
- $18–$20/hour base + sales commissions and monthly performance bonus
- Paid time off + free beauty services
- Career growth potential within a multi-location portfolio
- A supportive, guest-focused, team-driven culture
This is your chance to step into a true leadership role in a growing beauty business. If you’re ready to coach, motivate, and deliver results, we’d love to meet you!
Job Type: Full-time
Work Location: In person
WHAT WE DO:
The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.
WHY JOIN OUR TEAM:
We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands-on education to further your professional careers.
Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.
